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🔐 Creating an account on CivicBell

Step-by-step guide on how to create and verify your government account and how to initially navigate CivicBell

Creating and registering an account

Watch this 90-second video on how to create your account:

Step-by-step instructions:

  1. Go to www.civicbell.com and click on “Sign up” in the top right to register a new account. The platform is mobile browser optimized, so you can also use your smartphone’s web browser to use the platform with full functionality.
    1. 💡
      While CivicBell is on the App Store and the Google Play Store, elected and public officials will need to use the website version for full functionality as of the pilot launch.
  1. Toggle to “Government official” at the top.
  1. Enter your email and create a strong password. This will be the email address with which you will log in.
    1. 💡
      If you will maintain an account for an agency, then use your official email for this step.
      💡
      If you will be maintaining the account for an elected official (ex. as their communications director) then it is recommended to use their official communications email for this step as long as you have access to it.
  1. Validate your account: Enter the first and last name of the official associated with your account. Enter the official’s position as you wish it to be displayed on CivicBell. Start typing your district name — the autocomplete feature should show you your district. If you can’t find your district from the options, please let us know via support@civicbell.com and someone from our team will help you create an account within 24 hours. Enter the phone number of the official associated with your account.
    1. 💡
      If you will be posting under your agency, it doesn’t matter what “position” you enter as this will not be visible to the public.
  1. Finally, select “Create my account”. If we were able to find you in our database, we will display the official email we have on file – if you have access to this email you can automatically verify the account by clicking the link sent to the email address on file.
    1. If you don’t have access to the email we have on file, you can continue to “Manual Verification” and provide a new email address and phone number. Someone from our team will reach out to you within 24 hours.

      💨 You’re all set and ready to engage your constituents and residents!

Navigating CivicBell as a public or elected official

Use the bar on the left to navigate between pages:

  • The “Dashboard” is your hub for creating and managing your posts, including post analytics.
  • The “Local News” page contains headlines from news sites at the city, county, and state level.
  • The “CivicFeed” contains all posts from other elected and public officials, and is the primary way that residents use CivicBell.
  • The “CivicMap” allows you to navigate all California districts and the elected and public officials representing and serving them.